Frequently Asked Questions

Frequently Asked Questions

General Questions

Can you help me with my passport?

We will be happy to help you navigate the sometimes confusing process of obtaining your passport.  We can take your necessary photo and then, depending on your needs, direct you to the correct location to file your paperwork.  For more details information, including downloadable forms, visit

To download passport applications go to:
For information on Citizenship and Immigration go to:

Can you scan and email?

Yes we sure can!

Do you deliver?

Yes!  If you are outside our delivery area, we are happy to ship your job to you.  Shipping rates will apply.

Do you do fingerprinting?

Yes, we do. However, we are a service location for Fieldprint.  In order for us to do your fingerprints, you must make your appointment through  Your employer must contract for fingerprinting services through Fieldprint and be able to provide you a employee code.

Do you fax?

Yes, we are happy to fax any documents for you.  Different rates will apply for domestic and international faxes.

Do you laminate?

Of course!  Price will vary on size of paper and weight of lamination.  Please call for a quote.

How long will my order take?

Most jobs can be completed in 3-5 days once the final artwork has been approved. We happy to accommodate rush orders but extra charges will apply.

Where are you located?

We are located directly across from the Main Post Office on Pasadena Blvd.  We are also across from the Plaza Paseo Mall (The old Pasadena Town Square Mall).  Our physical address is 1128 Pasadena Blvd, Pasadena, TX  77506.

Artwork Questions

Does my file need to have a bleed? What is a bleed?

Bleed is a printing term that is used to describe a document which has images or elements that touch the edge of the page, extending beyond the trim edge and leaving no white margin. When a document has bleed, it must be printed on a larger sheet of paper and then trimed down. Please call and talk to our graphics department with any questions on how to set up your artwork if it requires a bleed.

How can I send large files to you?

You can send us large files via our FTP.

What are your design fees?

Our design fees are $100/hr. An estimate for the number of hours required for the scope of your project can be provided to you before the design process begins.  Our team of graphic designers will make sure you walk away with a product that you are proud of.

What kind of files do you accept?

Files that are sent to us in a print ready state will save you money.  Most programs (including Microsoft Word and Publisher) can export files and high resolution PDF files.  If you are unsure how best to save your files for the best output, please call and talk to Craig in our graphics department, or send him and email at

Printing Questions

Can you enlarge pictures?

It depends.  If your photograph is from a professional studio, you will need to obtain a copyright release from the photographer.  If your photo is a snapshot, we can either enlarge the photo on our color copier, or we can print it on high quality photographic paper.  If you would like the enlargement on photographic paper, this option takes a few days.  If your photograph is digital, the resolution of the photo needs to be high enough to produce an enlargement.

Do you print invitations?

Yes, we have a full range of options for your custom invitations.  Feel free to stop by and look at our invitation books.

How much are business cards?

This is another question we get very frequently.  It really depends on the card.  Our basic “Speed Card” starts at $25 for 500 cards. This is a one color card with the option of red, blue or black ink.  It does not include any custom logos, but there is an option for a stock logo.  Depending on the options (paper quality, ink and other selections) the price will increase from here.   A full color, double sized business card on a glossy thick cardstock is $75 for 500 and $100 for 1000.  This price does not include artwork setup, if necessary.

How much are copies?

There are so many different options for copies (color, paper weight, paper size)  that it is difficult for us to give a standard answer to this question.  We are happy to give you a custom quote for your specific project if you give us a call.